Elevate Your Career as a Retail Operations Manager

4 weeks ago

Melbourne, Victoria, Australia Seed Heritage Full time

At Seed Heritage, we're seeking an exceptional Retail Dual Site Concession Manager to drive the success of our David Jones Chadstone Pads. As a key member of our team, you'll play a vital role in leading and developing our passionate sales floor staff to deliver an outstanding customer experience.

Key Responsibilities:
  • Drive Customer-Focused Culture: Create memorable experiences for every interaction, ensuring seamless service delivery that sets us apart from the competition.
  • Team Empowerment: Foster ongoing training, mentoring, and collaboration to empower staff to excel in their roles.
  • Operational Excellence: Work closely with leadership to build effective and profitable concession pads, driving sales targets and business KPIs forward.
  • Motivation and Performance Management: Motivate staff to meet sales targets and business goals, while driving operational excellence through roster management and back-of-house administration.

To succeed in this role, you'll require:

Essential Skills and Qualifications:
  • Leadership Experience: Proven track record of supervising teams of up to 5 staff in a retail or related environment.
  • Commercial Acumen: Demonstrated ability to assist in driving sales, wage targets, and shrinkage KPIs, aligning with business objectives.
  • Customer Service Focus: Strong passion for delivering exceptional customer service, building lasting relationships, and resolving issues efficiently.
  • Visual Merchandising: Eye for detail, with a flair for styling and visual merchandising to enhance store presentation.
About Seed Heritage:

We're a modern Australian retailer offering beautiful design-driven products for women, men, teens, kids, babies, and homewares. Our collections focus on quality, timeless appeal, and a sophisticated aesthetic. With over 200 stores across Australia, New Zealand, Hong Kong, and Singapore, we're committed to inspiring and connecting with customers worldwide.

Salary: We offer a competitive salary package, estimated around $80,000 - $100,000 per annum, depending on location and experience.

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