Property Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeFacilities Full time $690,000 - $1,047,700
Job Overview

The Facilities Coordinator plays a pivotal role in ensuring the seamless day-to-day operations of client properties, focusing on delivering exceptional service standards.

Key Responsibilities:
  • Strategic relationship management with clients and stakeholders, prioritizing their needs and expectations.
  • Identifying opportunities to enhance value-added services through facilities management best practices.
  • Attending regular meetings, monitoring progress, and implementing action plans for continuous improvement.
  • Coordinating site inductions and access protocols for contractors, ensuring compliance with work order procedures.
  • Supporting senior team members and collaborating with colleagues as required.
Facilities Management Support and Property Maintenance Strategies
  • Developing and managing property efficiency solutions to minimize email traffic and improve workflows.
  • Collaborating with teams to identify areas for cost reduction and operational improvement.
  • Monitoring job progress, engaging directly with contractors, and updating affected staff on work order updates.
  • Maintaining an up-to-date understanding of property asset and maintenance schedules for all client sites.
  • Ensuring accurate and timely information exchange between National Company Teams and property requirements.
Vendor and Contractor Relationship Management
  • Reviewing contractor performance data to inform strategic decisions.
  • Collaborating with procurement and facilities teams to optimize contractor relationships and manage performance.
  • Ensuring timely and accurate communication regarding procurement and contractor information to the client Property team.
Service Enhancement and Reporting/ Data Management
  • Identifying service gaps and implementing effective changes to enhance client satisfaction.
  • Driving process improvements, emphasizing continuous service delivery enhancement.
  • Exploring innovative solutions to strengthen client relationships and deliver superior services.
  • Meeting key performance indicators (KPIs) and service level agreement (SLA) targets.
  • Generating reports and providing data insights to support informed decision-making.
  • Collaborating with the Evolve FM team to meet specific client reporting or information requests.
  • Tracking and resolving action items, ensuring resolution and closure.
Operations Excellence and Management
  • Recommending and implementing quality improvement practices and industry benchmarks.
  • Ensuring compliance with critical environment management (CEM) requirements.
  • Regularly reviewing operations to identify opportunities for cost savings and improved operational standards.
  • Managing minor works at Sydney sites, including project planning and processes as needed.
Risk Management and Health & Safety Leadership
  • Developing and maintaining a comprehensive risk management program, including audits as required.
  • Implementing disaster recovery and business continuity plans.
  • Establishing escalation and incident reporting procedures.
  • Contributing to guidelines and strategies for adherence to Evolve FM's business conduct standards.
  • Ensuring a safe working environment is maintained at all times.
  • Complying with regulatory standards for fire, health, and safety.

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