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Restaurant Attendant

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Hobart, Tasmania, Australia Hilton Hotels Full time

About the Role

We are seeking a highly motivated and customer-focused Food and Beverage Attendant to join our team at DoubleTree by Hilton Hobart. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring their experience is nothing short of exceptional.

Key Responsibilities

  • Maintain high customer service standards by approaching every interaction with a smile and a willingness to assist.
  • Take personal responsibility for the service experience of all guests in your designated area, ensuring that every guest feels valued and cared for.
  • Contribute to a positive and inclusive team environment by showing cooperation and support to colleagues in the pursuit of team goals.
  • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
  • Confidently know the food and beverage menu contents and explain them in detail to guests, making recommendations and suggestions as needed.
  • Understand dietary requirements and offer appropriate suggestions to ensure that every guest has a memorable dining experience.
  • Complete checklists on product knowledge and stay up-to-date on menu items, promotions, and events to provide exceptional service.
  • Make suggestions on the menu that might suit guests of different nationalities and cultures, promoting a sense of community and inclusivity.
  • Familiarize yourself with menu items of all other outlets to recommend guests to other outlets and enhance their overall experience.
  • Confidently know opening hours of all restaurants and hotel outlets, ensuring that guests are informed and able to plan their day accordingly.
  • Able to recommend other restaurants and city attractions to hotel guests, providing insider knowledge and expertise to enhance their stay.
  • Complete the checklist on preparing the restaurant for service, ensuring that every guest has a seamless and enjoyable experience.
  • Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself, setting the tone for a memorable stay.
  • Ask all guests if they would prefer smoking or non-smoking tables and escort them to the table, ensuring that every guest feels welcome and cared for.
  • Follow-up on any guest questions or queries immediately and if you don't have the answers, check with your Manager, demonstrating a commitment to exceptional service.
  • Ensure that all service procedures are carried out to the standards required, maintaining the highest level of quality and consistency.
  • Make sure all areas are cleaned and maintained in accordance with operating procedures, ensuring that every guest has a clean and safe environment.
  • Take personal responsibility for the service experience of all guests in your designated area, ensuring that every guest feels valued and cared for.
  • Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section, demonstrating a commitment to exceptional service.
  • Give guest service the highest priority, ensuring that every guest has a memorable and enjoyable experience.
  • Display professional behavior at all times, maintaining the highest level of integrity and respect.
  • Avoid offensive or impolite language, ensuring that every guest feels welcome and respected.
  • Report any accidents/incidents to the Supervisor/Assistant Manager/Manager, demonstrating a commitment to safety and well-being.
  • Carry out any other reasonable duties and responsibilities as assigned, demonstrating a willingness to adapt and grow.

What We're Looking For

We're seeking a highly motivated and customer-focused Food and Beverage Attendant who is passionate about delivering exceptional service and creating memorable experiences for our guests. If you're a team player with a positive attitude, a willingness to learn, and a commitment to excellence, we want to hear from you

Requirements

  • Previous experience in a similar position in a 4/5-star category hotel.
  • Good command of English to meet business needs.
  • Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
  • Flexible and responds quickly and positively to changing requirements, including the performance of any tasks requested of you.
  • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
  • Possess basic knowledge of food and beverage preparation and service of various alcoholic beverages.
  • Able to remember, recite, and promote the variety of menu items.
  • Open-minded with an outgoing personality, willing to work varied hours, and possess a positive attitude.