Customer Service Leader

16 hours ago

Sydney, New South Wales, Australia beBeeRetailLeader Full time $60,000 - $90,000

Job Opportunity:

We are seeking a skilled and dedicated leader to support the management team in driving business success and delivering exceptional customer experiences.

About the Role:

  • Support the management team in achieving sales targets and providing personalized service to customers.
  • Coach and develop the team, providing feedback to enhance performance and skills.
  • Manage daily store operations, including stock control, visual merchandising, and store presentation.
  • Perform duties of the management team when required, including opening and closing the store.

Key Responsibilities:

  • Drive sales growth and revenue through effective leadership and coaching.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage store operations efficiently, ensuring high standards of visual merchandising and store presentation.
  • Lead by example, demonstrating a strong work ethic and commitment to excellence.

Requirements:

  • Previous experience in a retail management role, with a proven track record of leadership and coaching.
  • Strong communication and interpersonal skills, with the ability to motivate and inspire teams.
  • A passion for fashion and delivering exceptional customer service, with a keen eye for detail and quality.
  • Knowledge of loss prevention and health & safety practices, with the ability to ensure compliance and best practice.

What We Offer:

  • Competitive hourly rate with penalty rates for late nights, weekends, and public holidays.
  • Up to 70% discount on products.
  • Monthly and seasonal bonuses based on performance.
  • Flexible rosters to support a healthy work-life balance.
  • A structured training plan with mentorship support.
  • Opportunities to attend leadership and recruitment workshops for career growth.
  • Access to employee assistance programs for wellbeing and mental health support.
  • Exclusive perks via the company portal, such as gym membership discounts.

About Us:

We are a well-established brand with a long history of empowering individuals with polished, professional fashion. Our company values people-first culture, offering clear development paths, leadership workshops, and upskilling opportunities.

About You:

We are seeking a passionate and experienced leader who shares our vision for delivering exceptional customer service and achieving business success.

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