Support Services Center Manager

1 week ago

Alice Springs, Northern Territory, Australia KBR Inc. Full time

About the Role

KBR Inc. is seeking a highly skilled and experienced Support Services Center Manager to join our team. As a key member of our operations team, you will be responsible for managing the Government site work order management process, ensuring the effective maintenance and repair of structures, systems, and equipment.

Key Responsibilities

  • Direct the facilities' Work Order Management operations and repairs, including predictive and preventive maintenance of structures, systems, and equipment.
  • Serve as Service Order Manager for a project office, performing maintenance and services on various assets.
  • Plan, schedule, coordinate, and administer Preventive Maintenance to prevent equipment deterioration, malfunction, and failure.
  • Respond to Triage Fix reactive maintenance work orders to repair or replace an item that has failed.
  • Track the status of Work Orders and Job Orders.
  • Assess Work Order classification (Operational, Administrative, Support) and meet established priority response times.
  • Categorize and manage Triage Fix and Job Order priorities (Emergency, Urgent, Routine) and meet established priority response times.
  • Manage personnel and subcontractors conducting maintenance and repair activities.
  • Gather, compile, review, and analyze data related to facilities.
  • Coordinate pricing from outside vendors on material procurements.
  • Coordinate with engineering/architectural firms performing facility work and advise and recommend on facility issues.
  • Evaluate project bids for cost, quality, and schedule.
  • Monitor and inspect services/construction to ensure adherence to quality standards and project schedules.
  • Lead operation, maintenance, repair, and construction work teams.
  • May provide work direction.
  • Communicate effectively with diverse teams, respond to questions, and solve a range of operational issues.

Requirements

  • Possess an active Secret Security Clearance, or Host Nation NV-1 Clearance.
  • A minimum of five (5) years of experience supporting projects of similar scope, size, and complexity.
  • A minimum of two (2) consecutive years of supervisory experience in a Support Center related field.
  • Knowledge of process improvement models.
  • Experience providing high-quality customer service.
  • Experience managing help desk services and work order management systems.
  • Demonstrated experience prioritizing daily/weekly/monthly work plans.
  • Demonstrated experience incorporating applicable environmental health and safety practices across responsible work areas.
  • Experience working in 24x7x365 operational environments requiring close coordination with mission operations.
  • Experience integrating project schedules.
  • Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to, project schedule, scope, cost, risk, and deliverables and related metrics.

About KBR Inc.

KBR Inc. is a global provider of professional and technical services, delivering full life cycle solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, intelligence community, NASA, and other federal agencies. We offer a best-in-class total compensation and benefits package, including a 401k plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We also support career advancement through professional training and development.

We are an Equal Opportunity Employer

KBR Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, and/or beliefs, or any other characteristic protected by federal, state, or local law.

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