Excellent Customer Experience Specialist

3 days ago

Hobart, Tasmania, Australia beBeeHospitality Full time $55,000 - $80,000

Job Description

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As a Frontline Ambassador, you will play a pivotal role in delivering exceptional hospitality and creating memorable experiences for our valued guests. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of making every guest feel like a VIP.

Primary Responsibilities

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  • Roll out the red carpet of hospitality, ensuring every guest feels welcome and supported throughout their stay">
  • Communicate effectively with guests and colleagues to ensure cohesive collaboration and seamless service delivery">
  • Conquer challenges alongside guests, transforming dilemmas into success stories and creating long-lasting memories">
  • Promote hotel amenities and services by having a deep understanding of products and offerings">
  • Be knowledgeable about local hotspots and must-visit gems, sharing your expertise with guests to enhance their experience">
  • Display proficiency in accurately handling reservations and managing guest accounts">
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Requirements

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We are seeking a highly skilled and motivated individual with:

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  • An innovative approach to exceeding customer service expectations">
  • Strong collaboration and communication skills, both written and verbal">
  • Ability to multitask and thrive under pressure, supported by strong organisational and time management skills">
  • Previous experience in hotel front desk operations is a valuable asset">
  • Flexibility to work a variety of shifts, including nights, overnights, weekends, and public holidays">
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Benefits

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We offer a range of benefits, including:

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  • Discounts on accommodation and food & beverage worldwide">
  • Family & Friends Discounts on a range of services and events">
  • Loyalty Program - earn status & reward points on worldwide stays">
  • Career development opportunities through industry leading training platforms">
  • Opportunity to grow your hospitality network worldwide">
  • Worldwide career opportunities across 110 countries">
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About Us

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We welcome you as you are and provide a supportive environment for growth and learning. We believe in building diverse teams and offer limitless opportunities for career development.

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