Customer Engagement Platform Solutions Architect

7 days ago

Perth, Western Australia beBeeTechnical Full time $150,000 - $200,000
Job Overview

We are seeking a seasoned technical leader to spearhead our customer engagement initiatives across multiple platforms.

The ideal candidate will provide strategic technical direction in designing and developing end-to-end solutions for our customer engagement platforms, including detailed technical documentation, platform integration patterns, and data object diagrams aligned to an overall solution roadmap.

Key Responsibilities:
  • Lead the design, development, testing, and support of customer-facing technologies to deliver exceptional user experiences across various channels.
  • Ensure timely delivery and ongoing support of end-to-end solutions within agreed timeframes.
  • Collaborate with peers, managers, and architects to recommend and implement changes in design, development, and maintenance standards.

The successful candidate will have extensive experience in Salesforce platform development, strong knowledge of Salesforce Financial Services Cloud, hands-on experience with Genesys Cloud CX or similar contact centre platforms, and DevSecOps expertise.

A proven track record in technical design documentation, solution review, and leadership in agile delivery teams is essential, as well as a deep understanding of compliance, data privacy, and operational resilience as they relate to technology platforms.

What We Offer:
  • A collaborative and inclusive work environment where you can grow and develop your skills.
  • A competitive salary package and benefits, including flexible work arrangements, incentives for exceptional performance, and generous discounts on personal loans, insurance, and other services.
  • Ongoing leadership and professional development opportunities to help you achieve your career goals.

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