Customer Engagement Platform Architect
5 days ago
We are seeking a highly skilled technical professional to lead our customer engagement platform initiatives across Salesforce and Genesys.
The ideal candidate will have extensive experience in designing, developing, and implementing complex solutions that drive customer experience excellence.
Key Responsibilities- Lead the development of customer-centric design, development, testing, and support of Salesforce CRM and Genesys components.
- Responsible for project delivery and BAU support of the end-to-end Salesforce CRM, Marketing Cloud, nCino, and Genesys solutions within agreed timeframes.
- Provide technical expertise and quality assurance with peers, managers, and architects to recommend and implement changes in design, development, and maintenance standards.
- Ensure Salesforce solutions adhere to best practices in security, data handling, auditability, and customer data protection.
- Extensive experience in Salesforce platform development and platform architecture.
- Strong knowledge of Salesforce Financial Services Cloud with a focus on Service Cloud components, Einstein, Data Cloud, Omni Studio, Velocity, Marketing Cloud, and API-first architectures.
- Hands-on experience with Genesys Cloud CX or similar contact centre platforms.
- DevSecOps experience with DevSecOps tools to enable faster, more reliable releases by automating deployments.
- Deep understanding of compliance, data privacy, and operational resilience as they relate to technology platforms.
- A national multi-brand organisation offering a customer-focused work environment.
- A flexible work arrangement that supports your needs.
- An incentive scheme for exceptional performance.
- Support with leadership and professional development.
- Paid parental leave and generous discounts on home loans and insurance.
- Additional purchased leave per year and paid volunteer leave to use with a community partner.
This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences.
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Perth, Western Australia beBeeTechnical Full time $150,000 - $200,000Job OverviewWe are seeking a seasoned technical leader to spearhead our customer engagement initiatives across multiple platforms.The ideal candidate will provide strategic technical direction in designing and developing end-to-end solutions for our customer engagement platforms, including detailed technical documentation, platform integration patterns, and...
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