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Customer Service Representative

2 months ago

Milperra, New South Wales, Australia Pickles Full time

About the Role

We are seeking a reliable and customer-friendly individual to join our Administration team at Pickles. As a Receptionist, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities

  • Communicate with customers and buyers to provide information and advice on a daily basis with a high level of customer service
  • Sort and distribute incoming mail, organize couriers, complete data entry, and order office supplies
  • Complete administrative duties associated with the auction process, including processing purchase orders and invoices, with a high level of accuracy and meeting agreed timeframes
  • Reconcile invoices, bank statements, purchase orders, sales, and credit card payments
  • Ensure buyer and vendor expectations are met through timely and accurate completion of administration duties
  • Support internal departments to meet their objectives and administration requirements

About You

To be successful in this role, you will need to have the following skills and experience:

  • Previous experience in a high-volume reception or customer service position
  • Exceptional customer service skills and the ability to build strong relationships
  • Competent Microsoft Office skills
  • Clear and effective communication skills
  • Strong problem-solving and conflict resolution skills
  • Excellent attention to detail and time management skills
  • Ability to work autonomously without close supervision

What's in it for You

As a valued member of our team, you will have access to:

  • Employee benefits, including extra leave and a company bonus program
  • Training and development opportunities to enhance your skills and career
  • Community and wellbeing initiatives, including paid volunteer leave and access to an employee assistance program
  • Reward and recognition programs, including cash vouchers and recognition awards

About Pickles

We are a service company that provides a consistent world-class experience and advice for our customers. We are a people company that values great people doing and creating great things together. We are a technology and data company that creates thriving marketplaces for our customers to connect and transact easily. We are the Australian leaders in asset remarketing across various industries.