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Skincare Category Analyst

2 months ago

Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

Category Development Specialist - Skincare

Overview:

The Category Development Specialist will be instrumental in enhancing the growth and evolution of our skincare segment. This role emphasizes strategic pricing, cost oversight, and the establishment of operational protocols to ensure the category thrives through effective performance tracking, implementation of tactical initiatives, and continuous monitoring of market dynamics.

Key Responsibilities:

  • Sales and Profitability: Collaborate with senior management to formulate and assess reports and metrics aimed at achieving financial objectives.
  • Market Analysis: Conduct thorough competitor assessments to guide pricing and promotional strategies.
  • Industry Insights: Stay informed on market trends and suggest enhancements to promotional tactics.
  • Performance Analysis: Lead comprehensive sales evaluations and engage with stakeholders to boost category outcomes.
  • Growth Identification: Pinpoint expansion opportunities within service settings and aid in optimizing offerings.

Training and Development:

  • Develop and uphold standard operating procedures for the category.
  • Assist in curating content for educational modules and resources.
  • Ensure training materials align with category standards and protocols.
  • Support the creation of educational pathways for service providers.

New Product Insights:

  • Gather and evaluate data to inform decisions regarding new product introductions.

Reporting and Implementation:

  • Generate relevant content for internal communications and newsletters.
  • Manage inquiries and requests related to the category.
  • Coordinate meetings and training sessions focused on the category.
  • Maintain updated content for the category handbook and clinic standards.
  • Provide marketing support and engage with category initiatives.
  • Monitor team performance metrics and incentive structures.

Support for Clinics and Customers:

  • Act as the primary contact for inquiries related to the category.
  • Conduct training for clinics on category-related processes.
  • Assist franchisees with commercial inquiries.

Compliance Management:

  • Ensure adherence to compliance requirements through documentation and updates.
  • Support compliance within clinical departments as necessary.

Adverse Event Support:

  • Assist clinical teams with managing adverse events.

Qualifications:

  • Experience: Previous experience in category support within retail or service sectors.
  • Skills: Strong communication, organizational, and negotiation capabilities.
  • Technical Proficiency: Familiarity with Microsoft Office applications.
  • Customer Service: Experience in customer service is beneficial.

Core Competencies:

  • High proficiency in computer skills with meticulous attention to detail.
  • Effective time management and prioritization skills.
  • Proactive attitude with strong written and verbal communication abilities.
  • Collaborative team player with a customer-centric approach.
  • Willingness to learn and work independently across various platforms.

Educational Background:

  • Tertiary qualification in business is preferred but not mandatory.
  • Familiarity with the aesthetics sector and relevant technologies is advantageous.

About SILK Laser Clinics:

SILK Laser Clinics is a prominent member of the Wesfarmers Group, rapidly expanding with a network of clinics across Australia and New Zealand. Our brands provide innovative treatments and exceptional service to millions of clients.

Benefits:

By becoming part of SILK Laser Clinics, you will have the chance to advance your career within a forward-thinking organization. Enjoy a range of benefits, including complimentary treatments and discounts on products and services.