Incident Analyst

5 days ago

Canberra, ACT, Australia beBeeDatabase Full time $90,000 - $120,000

We are seeking a highly skilled Database Incident Resolver to join our team.

Job Description:

A Database Incident Resolver is required to investigate and resolve application and product-related issues with a focus on analysing information within the database. The role involves working closely with stakeholders and technical teams to ensure timely resolution of incidents, data accuracy, and a seamless end-user experience.

This role requires the ability to work independently and as part of a team, liaising with product managers, developers, and other technical teams to diagnose root causes and implement appropriate solutions.

Main Responsibilities:

  • Investigate and Resolve Product Issues: Investigate and resolve product issues reported by users or internal teams, with a focus on database-level troubleshooting.
  • Run SQL Queries: Run SQL queries to validate, analyse, and correct data issues.
  • Liaise with Technical Teams: Liaise with product managers, developers, and other technical teams to diagnose root causes and implement appropriate solutions.
  • Log and Track Incidents: Log, track, and update incidents and service requests using tools such as Jira, ServiceNow, or Zendesk.
Skill Requirements:
  • Level 2 Experience: Level 2 experience in an Application Support, Technical Support, or Product Support role.
  • SQL Proficiency: Proficiency in SQL with the ability to write and interpret queries to retrieve and analyse data.
  • Relational Database Understanding: Understanding of relational databases.
  • Analytical Skills: Strong analytical and problem-solving skills with attention to detail.
  • Support Ticketing Experience: Experience using support ticketing or incident tracking systems.
  • Communication Skills: Excellent written and verbal communication skills.

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