
Incident Analyst
5 days ago
We are seeking a highly skilled Database Incident Resolver to join our team.
Job Description:A Database Incident Resolver is required to investigate and resolve application and product-related issues with a focus on analysing information within the database. The role involves working closely with stakeholders and technical teams to ensure timely resolution of incidents, data accuracy, and a seamless end-user experience.
This role requires the ability to work independently and as part of a team, liaising with product managers, developers, and other technical teams to diagnose root causes and implement appropriate solutions.
Main Responsibilities:
- Investigate and Resolve Product Issues: Investigate and resolve product issues reported by users or internal teams, with a focus on database-level troubleshooting.
- Run SQL Queries: Run SQL queries to validate, analyse, and correct data issues.
- Liaise with Technical Teams: Liaise with product managers, developers, and other technical teams to diagnose root causes and implement appropriate solutions.
- Log and Track Incidents: Log, track, and update incidents and service requests using tools such as Jira, ServiceNow, or Zendesk.
- Level 2 Experience: Level 2 experience in an Application Support, Technical Support, or Product Support role.
- SQL Proficiency: Proficiency in SQL with the ability to write and interpret queries to retrieve and analyse data.
- Relational Database Understanding: Understanding of relational databases.
- Analytical Skills: Strong analytical and problem-solving skills with attention to detail.
- Support Ticketing Experience: Experience using support ticketing or incident tracking systems.
- Communication Skills: Excellent written and verbal communication skills.
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