Chief Incident Response Coordinator

5 days ago


Canberra, ACT, Australia beBeeincident Full time $76,539 - $102,457
About Incident Management

We are seeking a highly skilled Incident And Event Analyst to join our team. As an Incident And Event Analyst, you will play a crucial role in ensuring the effective monitoring, response and reporting of system and infrastructure health to key business stakeholders.

Main Responsibilities:
  • Conduct event monitoring according to established treatment plans.
  • Take proactive measures to reduce high-priority incidents through event monitoring.
  • Collaborate with the team to ensure monitoring is efficient and effective.
  • Maintain accurate records of incident cases.
  • Monitor, manage and report on areas of focus for multi-service provider job queues.
  • Participate in assessments of the maturity and effectiveness of Incident processes.
  • Improve Standard Operating Procedures (SOPs) to enhance day-to-day running event and incident activity.
About You and What We're Looking For
  • Proven experience within an IT service desk environment.
  • Able to work both independently and as part of a team in a professional environment.
  • Strong customer service skills with the ability to empathise and prioritise tasks.
  • Able to deliver high-quality client service under direction.
  • Able to develop and maintain positive internal and external relationships, partnerships and networks.


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