Customer Service Professional

8 hours ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $62,500
Support and Empower Clients

We are seeking a dedicated professional to provide exceptional customer service and support to clients of all backgrounds.

Key Responsibilities:
  • Greet clients and attend to all counter and telephone enquiries.
  • Cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reports.
  • Liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds.
  • Perform minor hearing aid repairs and troubleshooting.
  • Assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids.
Required Skills and Qualifications:
  • Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work.
  • Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and/or Android applications).
  • A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.

The successful candidate will thrive in a client-centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration.

Benefits:
  • Attractive salary package includes a generous superannuation.
  • Paid parental leave.
  • Attractive employee benefits (salary sacrifice superannuation, private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers).

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

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