Senior Customer Service Professional

1 day ago

Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000
Customer Service Operations Manager

We are seeking a seasoned leader to spearhead our client's customer service operations.

Job Description:
  • Lead, mentor, and motivate a team of customer service specialists to drive high performance and continuous improvement.
  • Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
Key Duties & Responsibilities:
  1. Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries.
  2. Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience.
  3. Liaise closely with internal teams to streamline workflows and resolve escalated issues.
Technical Customer Relations & Support:
  • Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction.
  • Act as a key point of contact for escalated customer issues, utilising problem-solving skills and technical understanding.
Skills & Experience Required:
  • A minimum of 1+ years of experience in a customer service management or team leadership role.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures and performance metrics.

This is a full-time position offering a competitive salary range of $76,515 - $78,000 + superannuation. The ideal candidate will have excellent leadership and communication skills, with a strong focus on customer satisfaction and operational efficiency.

  • Customer Service Professional

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time

    Customer Service RepresentativeWe are seeking a highly skilled and experienced customer service representative to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a fast-paced environment.Key Responsibilities:Provide top-notch customer service via...

  • Senior Sales and Customer Service Professional

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $100,000 - $120,000

    Account ManagerThis role is a great opportunity for individuals who are passionate about customer service and sales. As an Account Manager, you will be responsible for building strong relationships with key clients and driving business growth.The ideal candidate will have excellent communication skills, be able to work independently and as part of a team,...

  • Customer Service Professional

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused professional to enhance our operations by providing exceptional service to members and customers.This role involves responding to enquiries, providing advice and information, as well as participating in up-selling and cross-selling of PCYC products and services.You will also be responsible...

  • Customer Service Professional

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $69,792 - $87,728

    Customer Service RepresentativeWe are seeking a reliable and conscientious professional to join our friendly Customer Service team.About the Role:Deliver high-level customer service via inbound calls from around Australia.Effectively manage customer orders for concrete and aggregate products.Be flexible to work varied shifts, including weekdays and...

  • Customer Service Professional

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $90,000

    Customer Service ExpertWe are seeking a skilled Customer Service professional to fulfill key responsibilities.Provide exceptional customer service and support via various channels.Negotiate with customers to resolve issues and ensure a positive experience.Track and resolve customer incidents in a timely manner.Coordinate repair services and minimize...

  • Customer Service Professional

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $90,000

    Customer Service Role OverviewWe are seeking a dedicated individual to join our team as a Customer Service Officer. This is an exciting opportunity for someone who possesses exceptional communication and interpersonal skills.About the Position:The ideal candidate will have prior experience in customer-facing roles, with a proven track record of providing...

  • Customer Service Professional

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $90,000

    Job OpportunityWe are seeking a customer service professional to join our team, providing support to our network of independent customers.Process customer orders accurately and promptly.Handle customer calls and inquiries efficiently.About the RoleThis role is ideal for individuals who thrive in fast-paced environments and have excellent communication...

  • Senior Customer Service Manager

    4 weeks ago

    Brisbane, Queensland, Australia at Full time

    Add expected salary to your profile for insightsSquadron Energy is Australia's leading renewable energy company that develops, operates and owns renewable energy assets in Australia.With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia's clean energy future.Why...

  • Senior Customer Service Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Coates Full time

    Join to apply for the Senior Customer Service Coordinator role at Coates1 day ago Be among the first 25 applicantsJoin to apply for the Senior Customer Service Coordinator role at CoatesGet AI-powered advice on this job and more exclusive features.About UsProudly Australian-owned, Coates has a long history of supporting customers in delivering major...

  • Senior Customer Service Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Coates Full time

    Join to apply for the Senior Customer Service Coordinator role at Coates1 day ago Be among the first 25 applicantsJoin to apply for the Senior Customer Service Coordinator role at CoatesGet AI-powered advice on this job and more exclusive features.About UsProudly Australian-owned, Coates has a long history of supporting customers in delivering major...