Sports Operations Specialist
4 weeks ago
The Yolo Group is seeking a Japanese Sportsbet Operations Specialist to join its international team. This role is ideal for individuals with a keen interest in sports, excellent problem-solving skills, and a passion for delivering outstanding customer service.
About the Role
As a Sportsbet Operations Specialist, you will be responsible for maximizing customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers. Your tasks will include reviewing and updating customer accounts, processing settlements and bonuses, and second-level support for Customer Experience Agents.
Key Responsibilities
- Maximize customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers
- Review and update customer accounts, process settlements and bonuses
- Second-level support for Customer Experience Agents
- Manage and monitor the Japanese market, site, and promotions
- Offer management activities
- Manage Sportsbet-specific live incidents for Japan (where applicable)
- Liaise directly with Japanese commercial and marketing teams to optimize customer experiences from new customers to existing ones
Ideal Candidate
- At least 1 year experience in a B2B Sales / Account Executive or Customer Service role
- Working knowledge of casino, Japanese, Excel, communication, and crypto
- Strong problem-solving skills and attention to detail
What We Offer
- Opportunity to work with a company with a solid track record of performance
- Flexible working options
- Fantastic work culture
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