Sports Operations Specialist

4 weeks ago


Melbourne, Victoria, Australia Yolo Group Full time

The Yolo Group is seeking a Japanese Sportsbet Operations Specialist to join its international team. This role is ideal for individuals with a keen interest in sports, excellent problem-solving skills, and a passion for delivering outstanding customer service.

About the Role

As a Sportsbet Operations Specialist, you will be responsible for maximizing customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers. Your tasks will include reviewing and updating customer accounts, processing settlements and bonuses, and second-level support for Customer Experience Agents.

Key Responsibilities

  • Maximize customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers
  • Review and update customer accounts, process settlements and bonuses
  • Second-level support for Customer Experience Agents
  • Manage and monitor the Japanese market, site, and promotions
  • Offer management activities
  • Manage Sportsbet-specific live incidents for Japan (where applicable)
  • Liaise directly with Japanese commercial and marketing teams to optimize customer experiences from new customers to existing ones

Ideal Candidate

  • At least 1 year experience in a B2B Sales / Account Executive or Customer Service role
  • Working knowledge of casino, Japanese, Excel, communication, and crypto
  • Strong problem-solving skills and attention to detail

What We Offer

  • Opportunity to work with a company with a solid track record of performance
  • Flexible working options
  • Fantastic work culture


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