Part Time Customer Experience Specialist

5 days ago


Perth, Western Australia Bendigo Superannuation Pty Part time
Position Summary:
This part time position as a Customer Experience Specialist is located at Community Bank Tambellup. The role involves working 56 hours per fortnight, Monday to Thursday 8.45am - 4.15pm. As a Customer Experience Specialist, you will deliver exceptional customer service, build relationships with customers, and support their financial needs.

Responsibilities:
  • Develop and maintain relationships with customers, understanding their financial needs and providing solutions.
  • Provide exceptional customer service, handling transactions, cash, inquiries, and paperwork with accuracy and attention to detail.
  • Support customers with their digital literacy and online banking needs, staying up-to-date with changing technologies and trends.
  • Educate customers about Bendigo Bank's products and services, promoting our offerings and increasing customer satisfaction.
  • Collaborate with colleagues to achieve business objectives and contribute to a positive, inclusive work environment.

About You:
To succeed in this role, you will consistently deliver exceptional customer service and possess strong communication skills. You will have experience in a customer service environment, attention to detail, and a drive for collaboration. A background in the banking and finance industry is a plus but not essential.

Benefits:
Bendigo Bank offers a range of benefits to support your physical and mental wellbeing, including health insurance options, gym memberships, and an Employee Assistance Program (EAP). You will also have access to our corporate university 'BEN U', where you can take your learning to the next level.

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