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Customer Experience Specialist

1 week ago

Perth, Western Australia Tesla, Inc. Full time
About the Role

In this role, you will play a critical part in delivering exceptional customer service and support as a Service Advisor at Tesla, Inc.

Responsibilities
  • Customer Interaction: Answer phone calls, emails, and walk-ins to address customer concerns.
  • Problem Solving: Determine if technical solutions can be resolved over the phone, escalating to Shop Foreman/Service Manager as needed.
  • Data Entry: Accurately record issues and data into Dealer Management System.
  • Communication: Communicate with customers regarding estimated completion times, updates, and follow-through.
Qualifications
  • Customer Focus: Ability to provide exceptional customer service and support.
  • Technical Knowledge: Familiarity with Dealer Management Systems and ability to learn new technologies.
  • Time Management: Ability to prioritize tasks, manage workload, and meet deadlines.