Technical Service Desk Manager
6 days ago
Ambitious professionals are sought to manage the daily operations of our Service Desk.
Key Responsibilities:- Lead and manage certified IT Service Desk Teams using ITIL or similar frameworks.
- Experienced professionals in Desktop or Service Desk Support Roles, with a strong background in Jira Service Desk.
- Representing the Service Desk at high-level meetings, Change Advisory Boards, and collaborating with senior management.
- Expertly manage major incidents, initiate Incident Bridges, and provide ongoing end-user communication.
- Enhance team performance and customer satisfaction through coaching, training, and mentoring.
- Develop lasting relationships with all stakeholders within the organization.
- Perform under pressure, prioritize tasks effectively, meet deadlines, and contribute to team objectives.
- Support End User Compute hardware, possess technical aptitude, and quickly adapt to new technologies.
Strong problem-solving skills and ability to work under pressure. Strong focus on delivering excellent customer experiences.
Requirements:- ITIL certification or equivalent service management framework knowledge.
- Proven experience in managing IT Service Desk Teams.
- Hands-on technical expertise supporting End User Compute hardware.
- Excellent communication and interpersonal skills.
- Technical competence and ability to quickly learn innovative technologies.
Effective stakeholder management and relationship-building skills, with a strong capacity to collaborate across levels.
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