
Service Desk Technical Lead
6 days ago
Role Overview:
We are seeking an experienced people leader and technical expert to join our team as a Service Desk Team Lead. This role involves investigating incidents, fulfilling IT service requests and leading the day-to-day operations of the Service Desk team.
Key Responsibilities:- Analysing complex and recurring incidents to identify and solve technology problems
- Allocating technology assets
- Acting as an escalation point for complex customer issues
- Promoting a customer-centric approach to Technology support
- Reporting on Service Desk metrics and making improvements
- Communicating with business areas during major incidents or significant change
You will also lead and manage the Service Desk, ensuring the team is skilled and resourced to meet customer service and IT support obligations.
This is a great opportunity to work in a unique location, offering a vibrant community and a tranquil lifestyle.
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