Customer Service Team Leader

1 day ago

Brisbane, Queensland, Australia Rentokil Initial Full time
{"title": "Customer Service Team Leader", "description": "Role Overview

Rentokil Initial is seeking an experienced Customer Service Team Leader to join our Brisbane-based team. As a key member of our customer service team, you will be responsible for maintaining and increasing Rentokil's Initial sales and customer services, handling customer complaints and inquiries, and providing outstanding customer service.

Key Responsibilities
  • On-going training, development, and coaching of the team to support high performance and ensure team members have a thorough understanding of their roles and responsibilities
  • Monitor individual and team performance to build customer service capability and high-performance customer service outcomes
  • Receiving inbound calls and email inquiries from Commercial and Residential customers
  • Develop and support a positive team culture of continuous improvement
  • Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments to resolve customer enquiries
  • Managing customer escalations and liaising with internal departments to resolve complaints
  • Report on a daily basis activity and results
  • Providing administrative and account support including month-end processes
Requirements
  • Previous experience with customer service in a leadership role
  • Essential Experience in working and/or running a call center
  • The ability to build long-term internal and external relationships
  • Exceptional written & verbal communication skills
  • Attention to detail and problem solving
  • Intermediate Microsoft Office skills
  • Time Management and Organisational Skills
What We Offer
  • A market-related salary plus great benefits
  • The chance to work for a multi-national business offering excellent growth and development opportunities
  • An experienced, supportive, and collaborative team environment
", "lang_code": "en"}

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