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Efficient Logistics Specialist

3 weeks ago

Sydney, New South Wales, Australia beBeeCareers Full time $50,000 - $80,000
About Our Team

We are seeking a detail-oriented Customer Operations Coordinator to join our dynamic team in Macquarie Park. As a leader in time-critical healthcare logistics across Australasia, we specialise in complex healthcare logistics - from emergency medical device deliveries to temperature-controlled global shipments.

As a key member of our team, you'll be the crucial link ensuring medical equipment is efficiently returned, processed, and made available for future patients. Your work directly contributes to more patients receiving life-changing and life-saving procedures.

The Opportunity
  • You will build and maintain relationships with hospital staff to streamline returns processes
  • Coordinate with customers, drivers, and healthcare facilities for efficient collection
  • Navigate complex hospital environments to ensure prompt equipment retrieval
  • Maintain accurate records in our logistics systems
  • Problem-solve collection challenges and escalate issues when necessary
  • Contribute to continuous improvement initiatives
Requirements
  • Diploma or higher qualification
  • 2+ years in customer service or contact centre roles
  • Strong relationship-building and negotiation skills
  • Excellent communication abilities
  • Adaptability in fast-paced environments
  • Solid organisational and prioritisation capabilities
  • Proficiency with Microsoft Office and ERP systems
What We Offer
  • A meaningful impact on critical medical treatments and clinical breakthroughs
  • An innovative environment to work on cutting-edge logistics challenges
  • A values-driven culture that prioritises sustainability, quality, and making a real difference in the community
  • Growth potential in a specialised and impactful space