Hospital Service Quality Excellence Specialist
1 week ago
Job Overview:
We are seeking a highly skilled Hospital/Service Quality and Safety Manager to join our team in a permanent full-time role.
Key Responsibilities:
- Lead, develop, implement, and maintain an organisational-wide quality system
- Manage the organisation's quality management system, which incorporates compliance with accreditation standards
- Work with Management to monitor and ensure preparation for accreditation for all services
- Support a culture that enables staff to understand and comply with quality, clinical risk and patient safety guidelines to meet relevant accreditation standards and legislative obligations
- Lead and manage annual quality audits, and review and maintain audit tools
- Analyse audit results create improvement plans, and act on audit findings and recommendations to ensure compliance
- Manage the organisation's document control system, ensuring compliance and a quality management system for these records' identification, storage, protection, retrieval, retention, and disposition
- Ensure an internal audit schedule is in place, which delivers risk minimisation, compliance to accreditation and quality standards
- Manage and coordinate the clinical indicator collection system and maintain any clinical incident and risk registries
- Coordinate surveys for doctor, staff and patient experience (as required)
- Evaluate and prepare analysis/benchmarking reports to the Executive, Management, stakeholders and relevant committees promptly on: Staff/clinician satisfaction, Clinical indicators, Clinical incidents, Clinical risk and patient safety, Patient feedback/satisfaction and consumer experience, External audits and evaluations, Quality improvement, and Others as required
Requirements:
- Relevant qualification and substantial work experience (up to 5 years) in managing organisational, clinical governance/quality systems
- Demonstrated experience in leading, implementing and maintaining a quality management system and executing quality improvement measures
- Demonstrated experience in evaluating workplace practices against accreditation standards, quality systems and organisational policies and procedures
- Demonstrated experience in risk and change management
- Sound knowledge of the processes involved in maintaining accreditation status and compliance with accreditation standards
- Demonstrated leadership skills and the ability to influence others
- Advanced computing skills using a suite of software and the ability to interrogate data
- Excellent interpersonal skills and the ability to build productive professional relationships
- High-level written communication skills (including report and policy writing)
- Proven conceptual and analytical ability, initiative and independent judgement (including audit experience)
- Demonstrated planning and policy development skills
- Knowledge and understanding of the healthcare sector, in particular policies and practices that effects quality and clinical risk
- Contemporary quality and clinical risk management knowledge
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