Senior Business Operations Manager
3 weeks ago
At FCM, a leading global corporate travel management company, we are seeking an exceptional Senior Business Operations Manager to join our Canberra-based team.
As a key member of our operations team, you will be responsible for driving business growth, improving customer satisfaction, and developing the skills of your team members.
Key responsibilities include:
- Developing and implementing business plans and strategies to drive revenue growth and customer satisfaction
- Maintaining strong relationships with internal and external customers to ensure excellent service delivery
- Providing coaching and development opportunities to team members to enhance their skills and performance
- Identifying opportunities for process improvements and implementing changes to increase efficiency and productivity
Requirements:
- Extensive experience in business operations, customer service, or a related field
- Proven track record of driving business growth and improving customer satisfaction
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What's in it for you?
- Uncapped incentives
- Flexible work arrangements and work-life balance
- Opportunities for professional development and career advancement
- Collaborative and dynamic work environment
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