Documentation Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeDocumentation Full time
Technical Documentation Specialist

We are expanding our documentation capacity at scale. Dozens of positions are available for products and teams across the organisation, at all levels from Graduate to Senior Staff.

This is your chance to be a part of setting a standard of excellence in the industry for technical documentation and documentation practice as a Technical Author.

  • A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products.
  • You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework.
  • You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.

These are not traditional technical writer roles. As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience.

You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline.

Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.

The role entails:

  • Create, maintain and improve software documentation
  • Work with engineering team members, to help them make effective documentation contributions
  • Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
  • Engage with user communities to ensure that our documentation meets their needs
  • Encourage and support community engagement in and contribution to documentation
  • Help standardise the structure, presentation, style and language of content across products
  • Collaborate with documentation peers to advance the state of the art in documentation at Canonical
  • Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
Key Requirements
  • Cares deeply about functional written communication
  • Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation
  • Has a record of community engagement, in open-source software, documentation, research or other disciplines
  • Is sympathetic to the needs and challenges of open-source software and its communities
  • Demonstrates technical curiosity, and is fascinated by software technology and its challenges
  • Has demonstrable documentation skills, insight and enthusiasm
  • Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
  • Has excellent written and verbal communication skills
  • Holds a BSc/BA degree or equivalent
  • Is able to travel twice a year for up to two weeks for events
Nice-to-have Skills
  • Deep technical domain knowledge
  • Open-source community leadership and management
  • User-experience, interaction or visual design

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