Software Documentation Lead

1 week ago


Sydney, New South Wales, Australia beBeeDocumentation Specialist Full time US$80,000 - US$120,000

At Canonical, we are building documentation capacity at scale and seeking talented Technical Authors to lead our efforts in creating exceptional user experiences for our products.

Job Description:

We're on a mission to develop world-class documentation that meets the needs of our users. As a Technical Author, you will play a critical role in crafting high-quality content that showcases our products' capabilities and helps users achieve their goals.

You'll work closely with engineering teams to create engaging documentation that supports product strategy, influences product design and user experience, and combines technical expertise with leadership in documentation.

The ideal candidate will have a deep understanding of software technology and its challenges, as well as excellent written and verbal communication skills. They will also have a proven track record of producing high-quality documentation and engaging with user communities to ensure that our content meets their needs.

Key Responsibilities:

  • Create, maintain, and improve software documentation
  • Collaborate with engineering team members to help them make effective documentation contributions
  • Influence the development of the product as an expert user who has important opinions about its function and design
  • Engage with user communities to ensure that our documentation meets their needs
  • Encourage and support community engagement in and contribution to documentation
  • Help standardize the structure, presentation, style, and language of content across products
  • Collaborate with documentation peers to advance the state of the art in documentation

Requirements:

  • Cares deeply about functional written communication
  • Is a technical writer with a programmer's mindset or a programmer with a record of producing excellent documentation
  • Has a record of community engagement in open-source software, documentation, research, or other disciplines
  • Is sympathetic to the needs and challenges of open-source software and its communities
  • Demonstrates technical curiosity and is fascinated by software technology and its challenges
  • Has demonstrable documentation skills, insight, and enthusiasm
  • Has experience of software development contexts; is familiar with Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
  • Has excellent written and verbal communication skills
  • Holds a BSc/BA degree or equivalent
  • Is able to travel twice a year for up to two weeks for events

Nice-to-have Skills:

Deep technical domain knowledge, open-source community leadership and management, user-experience, interaction, or visual design.

What We Offer:

A competitive remuneration package, including base pay, performance-driven annual bonus, and additional benefits that reflect our values and ideals. These benefits include a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, employee assistance program, opportunity to travel to new locations to meet colleagues, priority pass, and travel upgrades for long-haul company events.

Why Join Us:

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.

Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

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