Pet Care Specialist

2 weeks ago

Geelong, Victoria, Australia beBeeAnimal Full time $98,105
Job Title

This position requires a professional with exceptional customer service skills and the ability to work autonomously.

The successful candidate will be responsible for implementing and administering Council policies, domestic animal management plans, and state legislation related to domestic animals and livestock. This includes investigating breaches of legislation, preparing legal briefs, seizing and impounding domestic animals and livestock, and collaborating with state agencies in emergency response situations.

In this role, you will be part of a team responsible for delivering one of the largest Animal Management Programs in Victoria. You will be assigned a designated area of the Geelong region and respond to customer service requests on a range of issues related to domestic animals and livestock. You will build relationships with members of the community by providing guidance, support, education, and advice regarding responsible pet ownership.

Key responsibilities include:

  • Monitoring customer requests/complaints and providing feedback in accordance with Council's Service Commitments.
  • Conducting complex investigations related to breaches of legislation, including serious dog attacks, complex nuisance complaints, animals found at large, wandering livestock, and others.
  • Working collaboratively with state agencies in emergency response situations, including executing warrants, safely securing scenes for state agencies to proceed with their duties, and ensuring animal safety in emergencies.
  • Proactively patrolling the municipality for breaches of state legislation and local dog control orders, following up with enforcement action, including preparation of legal directive Notices and issuance of infringements.
  • Participating in the emergency after-hours on-call roster, providing a 24-hour, 7-day service to the community.

To be successful in this role, you will require strong communication and problem-solving skills, as well as the ability to work effectively in a team environment. A Certificate IV Government - Statutory Compliance or relevant experience is desirable. Preferred candidates will undergo a National Police Check and pre-employment medical assessment as part of the recruitment process.

Benefits

This role offers a challenging and rewarding opportunity to work in a dynamic team environment. As an employee of Council, you will have access to a range of benefits, including flexible working arrangements, professional development opportunities, and a comprehensive salary package.

About Us

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We strive to create a diverse and inclusive workplace culture that values the contributions of all employees. If you are passionate about making a difference in your community, we encourage you to apply for this exciting opportunity.

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