Travel Team Lead
2 weeks ago
About the Opportunity
We are seeking a highly motivated and experienced Travel Team Manager to join our team. As a key member of our leadership team, you will be responsible for providing direction and motivation to your team members, assisting with staff development through on-the-job coaching and performance improvement plans.
You will also manage your own portfolio of new and existing clients, leading by example by providing outstanding service backed with strong product knowledge. Your responsibilities will include:
- Directing, motivating and monitoring team members, providing feedback and coaching when required.
- Ensuring that team members consistently achieve allocated sales targets and minimum benchmarks.
- Solving escalated customer concerns to maintain a high level of customer satisfaction.
- Creating and managing end-to-end travel bookings tailored to each customer's needs.
- Achieving and exceeding your own set sales targets.
About You
We are looking for a confident and passionate self-motivated individual who enjoys working in a high-performing culture. You will have:
- A Certificate in Travel Tourism or relevant qualification.
- Demonstrated experience in travel consulting in both a consultant and leadership capacity.
- A strong desire to motivate, inspire and lead a team.
- A proven track record of sales achievement in the travel industry.
- Strong interpersonal skills with a reputation for making things happen.
About Us
We are proud to be one of South Australia's most iconic brands, trusted by members for over 120 years. We are a people-first culture with a strong commitment to making life better for South Australians. We offer a range of benefits including family travel opportunities, terrific pay structure, free RAA premium road service, generous discounts on RAA products and services, flexible work arrangements, 12 weeks paid parental leave and ongoing training and development opportunities.
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