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Production Site Support Lead APAC: Delivering IT Excellence
2 months ago
We are seeking a highly skilled Production Site Support Lead to join our team in the APAC region. This role has been created to deliver valued IT support services to improve the experience of our customers at Rio Tinto operational sites.
As our preferred applicant, you will have direct operational accountability for Level 2 support across mining and production sites in Asia Pacific. You will ensure services are delivered with a focus on the safety, health, and wellbeing of the team.
Key Responsibilities- Lead Level 2 support, combining services specific to the Product Group, Function, or Site with group-wide IS&T services.
- Define and communicate health & safety practices and processes for effective production site support, aligned with Rio Tinto standards and local regulations as an involved and committed HSE leader.
- Lead a team delivering essential services enabling Rio Tinto operations.
- Manage budget and service delivery with partners supporting operations.
- Support Technology Platforms services to reduce production impact and income loss.
- Develop operational processes and resourcing plans aligned with support requirements.
- Establish, monitor, and report key information for baselining and improvement targets.
- Drive continual improvement and best practice adoption in Site Support in collaboration with the rest of IS&T.
- Undergraduate or higher education in Technology, Computer Science, Business, Engineering, or a relevant discipline.
- 5-10 years experience leading teams across multiple geographic locations.
- 5-10 years working with outsourced vendors delivering multiple services.
- Knowledge of ITIL and IT Service Management practices.
- Knowledge of safe work practices in resources or similar industries.
- Highly desirable: Experience at a resource production site with HSE processes and familiarity with ServiceNow capabilities.
- We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests.
- Be recognised for your contribution, your thinking, and your hard work, and go home knowing you've helped the world progress.
- An excellent base salary reflective of your skills and experience with annual incentive program.
- Comprehensive medical benefits including subsidised private health insurance for employees and immediate family.
- Attractive share ownership plan.
- Extensive salary sacrifice & salary packaging options.
- Career development & education assistance to further your technical or leadership ambitions.
- Exclusive employee discounts (banking, accommodation, cars, retail, and more).
- Domestic relocation if required.
