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Senior Customer Advisor

3 weeks ago

Gold Coast, Queensland, Australia beBee Careers Full time

Senior Customer Advisor

In this key role, you will support the Store in providing value to customers across retail Home Lending and Small Business channels.

  1. Main Responsibilities:
  2. Support and educate customers on digital platforms for personal banking, enabling self-service features.
  3. Assist with digital onboarding processes for new customers.
  4. Manage relationships within your assigned customer portfolio.
  5. Respond to client queries promptly and professionally.

About the Job:

  • This role involves promoting digital banking adoption and supporting onboarding processes.
  • You will also manage relationships within your assigned customer portfolio.

Requirements:

  • Experience in customer growth and retention roles, preferably in Home Lending and financial services.
  • Strong interpersonal and communication skills, both verbal and written.
  • Proficiency with digital banking platforms and troubleshooting digital applications.
  • Understanding of digital verification, ID validation, and digital payment technologies.

Benefits:

  • A competitive salary package.
  • Opportunities for professional growth and development.
  • An inclusive work environment.