Administrative Support Professional

5 hours ago


Miranda, Australia Hammond Care Full time
About the Role

We are seeking an experienced Administrative Support Professional to join our Care Team as a Service Support Officer.

Key Responsibilities
  • Provide administrative support to Care Managers, clients, and their representatives in a reliable and efficient manner.
  • Manage administrative tasks related to care workers, including timesheets, ordering personal protective equipment and Care worker equipment.
  • Be responsible for staff and client changes, payroll, and client documentation, ordering and expensing stock and equipment, and staff working validations, in consultation with Care Managers.
  • Ensure that all client contact is documented in the client management system and reported to the relevant Case Manager, as appropriate.
  • Manage incoming enquiries promptly and escalate as necessary.
  • Perform administrative tasks related to clients, taking phone calls, ordering stock and equipment, filing, costing invoices, and preparing documentation for Client assessments.
  • Assist with Admissions Service Support Officer (regional) duties, specializing in Admissions, new enquiries, managing MAC databases.
About Us

HammondCare is a leading provider of aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. We strive to embed evidence-based best practices in our services and provide these through Home Care, Sub-Acute Hospitals, and Residential Aged Care.

What We Offer
  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
  • Maximise your take-home pay with NFP salary packaging.
  • Excellent training and career development opportunities.
  • Paid Bonus Schemes, such as Refer a Friend.
  • Supportive arrangements during the pandemic, including COVID-19 Special Leave if required to isolate, additional paid screening time each shift, and full supply of all PPE.
Requirements
  • Background or experience in Administration with demonstrated experience in customer service.
  • Commitment to excellence in customer service principles to ensure consistent provision of exceptional service to internal and external stakeholders.
  • Excellent oral and written communication skills, with the ability to record, report, and maintain information.
  • Demonstrated ability to use initiative and problem-solve with limited supervision.
  • Ability to work independently and as part of a team.


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