Senior Wireless Network Engineer

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $65,432 - $123,456

Job Role Overview:

We are seeking a highly skilled individual to provide top-tier customer support on wireless networks enabled by cutting-edge devices.

  • Provide exceptional technical support to customers and colleagues via various communication channels
  • Configure network equipment, including routers, switches, firewalls, and wireless access points
  • Troubleshoot complex network issues, such as routing, switching, and firewall problems — alongside the devices connecting to them
  • Document all support interactions and their resolutions thoroughly
  • Identify and escalate critical issues to higher-level support teams
  • Offer guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve

Responsibilities:

This role involves participating in the daily delivery of support to eero customers worldwide.

As an escalation point of contact, you will work with customers and Tier 1 Network Support Specialists to resolve technical and account-related inquiries that require in-depth problem-solving and may be time-sensitive.

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