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2 months ago
Security Centre Operator Job Description
**Job Summary**
ICTS (UK) Ltd is seeking a highly skilled Security Centre Operator to join our team. As a Security Centre Operator, you will be responsible for maintaining high standards of performance, discipline, and appearance while operating in a Global Security Command Centre.
**Key Responsibilities**
* Work as part of a team in a Global Security Command Centre
* Deputy to the Global Security Command Centre Supervisor
* Assist the supervisor with the running of the shift and the Global Command Centre
* Liaise directly with the client on a regular basis
* First point of contact for the client staff, vendors, and visitors in case of security, access control, and safety matters
* Monitor and respond to global events and incidents that may impact the client in over 70 locations across the globe
* Manage incidents locally in the London office (EMEA HQ, with over 3000 tenants)
* Support Enterprise Security during crisis and incident management globally
* Monitor global intelligence, assess, and escalate to the duty Regional Security Manager
* Communicate with travellers when appropriate
* Assist business travellers with receiving medical, security, and travel support
* Monitor and respond as directed to any alarm activations (Scada / Ccure)
* Assist with CCTV / DVR checks and reports
* Monitoring of CCTV and alarm systems in a Global Command Centre
* Access control management EMEA
* Identify, respond, and escalate any security systems faults as per SOPs
* Management of Lost & Found
* Staff training and development
* Carry out daily, weekly, and monthly tasks and reports
* Assist with any role as required by the management
* Maintenance of Client and ICTS quality control standards and company procedures
* Ensure the safety of staff, visitors, property, assets, travellers, and reputation
* Act within the authorities set out by ICTS management and the company's working procedures
* Promote ICTS (UK) Ltd and the client in a positive manner
* Undertake other reasonable security functions as required by the security management team and client
**Application Criteria**
* 5-year checkable background
* 3-5 years of experience in the corporate security industry
* Experience working in the financial industry in a security role
* Good knowledge of operating the C-Cure software
* Good knowledge of operating the Victor software
* Able to pass a Criminal Record Check to the required standard
* Documentation to prove eligibility to work within the UK, if applicable
* Excellent command of English – both oral and written
* Computer literacy
* SIA License (Security & CCTV)
* First Aid at Work
