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Retail Experience Manager

3 weeks ago


Burnside, Australia beBeeAmbassador Full time $70,000 - $90,000

We are seeking a talented retail professional to join our team from early-mid September.

Job Description

The ideal candidate will have a minimum of 2 years experience within the retail environment, in a position where they have demonstrated leadership, autonomy and accountability.

The successful candidate will work closely alongside our store manager to deliver a phenomenal retail experience for customers. This isn't a typical retail role, but instead an opportunity to bring products to life and help shape how we approach retail in the real world.

The ideal candidate will be responsible for:

  • Leading by example in all that they do, living and breathing company values.
  • Growing and nurturing a talented team of professionals, fostering their capabilities and leaning into opportunities for their further development.
  • Selling products through engagement and genuine connections with customers, always being a brand ambassador.
  • Educating customers about our features and benefits that set us apart from the rest.

The successful candidate will also be responsible for managing customer queries and setting team expectations, working with the wider team to continually improve our service and customer experience.

Key Responsibilities
  • Leadership & Management Support
  • Style, Selling & Service
  • Operations
  • Communication

The ideal candidate will have a strong commercial acumen and know how to maximise every inch of the store to not only showcase products in the best way possible, but leverage data to ensure best sellers are perfectly positioned to maximise sales and drive KPIs.

They will also have excellent communication skills and the capability to work closely with all departments within the business.

The successful candidate will be responsible for ensuring all operational daily tasks are completed, including but not limited to managing and coordinating the back-of-house inbound replenishment, completing the weekly stock cycle counting and recalls, and ensuring click and collect orders are working harmoniously.

They will also be responsible for ensuring all Store Communication is being followed, working to support Customer Service on customer facing issues and resolve in store where possible.

The successful candidate will be self-motivated and a team player, with a passion to help customers build meaningful moments and of course, their dream product in our showroom.

They will have a strong interest in visual merchandising as a sales driver and a brand experience, and be keen to explore this area further.

Why You'll Love It Here

We pride ourselves on delivering a customer experience like no other, and we're looking for someone who shares our passion for products, interiors, design, and styling.

We offer a range of benefits, including Sweet Dreams Day - a day off on your birthday, two paid wellness days off per year, and a store stocked with all the snacks and delicious coffee.