Strategic Operations Director

1 week ago

Melbourne, Victoria, Australia beBeeOperational Full time $180,000 - $230,000

Job Title:

Chief Operating Officer

We are seeking an experienced Chief Operating Officer to lead our operations across Customs Clearance, Final Mile Delivery, First Mile Pick Up and Middle Mile of our supply chain in Australia and New Zealand.

  • Provide strategic operational leadership to maximize business success while providing a high level of customer satisfaction and engagement.
  • Ensure organisational goals are met through the delivery of seamless, efficient, and cost-effective solutions.
  • Lead and coordinate all operational functions to achieve strategic, financial, and service goals.
  • Drive continuous improvement across the end-to-end parcel delivery lifecycle.

Key Responsibilities:

Operational Leadership: Lead and coordinate all operational functions to achieve strategic, financial, and service goals. Drive continuous improvement across the end-to-end parcel delivery lifecycle. Ensure efficient logistics and supply chain performance that enhances customer satisfaction and delivery reliability. Oversee relationships with key third-party vendors, partners, and contractors. Ensure all service level agreements are met, and drive innovation and value creation through strategic vendor collaboration.

Financial Oversight and Management:

Lead operational budgeting, forecasting, and cost control. Monitor and improve key financial and operational metrics (e.g., cost-to-serve by activity). Set and track OKRs and provide clear, data-backed reporting to the executive team.

Safety, Compliance & Risk

Champion workplace health & safety across all operations in collaboration with the Head of Quality Assurance and Compliance. Ensure adherence to all relevant WH&S, customs, and regulatory requirements.

Team Leadership and Development:

Lead, mentor, and develop high-performing operations teams across multiple sites. Build a culture of ownership, accountability, and continuous improvement. Empower team members through structured development, clear KPIs, and regular feedback.

Technology and Innovation:

Partner with DAI's technology department to evaluate and implement innovative technologies and systems to enhance operational efficiency and customer service. Drive innovation in processes and services to maintain a competitive edge in the logistics industry.

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