Hospitality Operations Leader

5 days ago


Adelaide, South Australia Skycity Entertainment Group Full time

VIP Customer Experience Manager

Skycity Entertainment Group is seeking a dedicated and skilled VIP Customer Experience Manager to lead our VIP team and drive exceptional customer experiences. This is an exciting opportunity for a results-driven professional to join our dynamic F&B operations team.

About the Role:

  • Lead by example, nurturing and developing your staff to deliver top-tier service.
  • Engage with members and drive promotions to enhance customer loyalty.
  • Ensure staffing levels are kept within budgeted labour.
  • Maintain safety protocols and adhere to standard operating procedures.
  • Manage a team of over 45 staff, providing direction, setting expectations, and managing performance.

Requirements:

  • A minimum of 3 years of leadership experience in hospitality.
  • Strong commitment to service excellence and ability to support and guide your team.
  • 24/7 availability and flexibility to work a range of shifts.

What's in it for you?

  • Free employee meals available at our employee restaurant.
  • In-house dry-cleaning service, available for personal use at a discounted rate.
  • Subsidised car parking and public transport tickets.
  • Discounts available across Skycity Adelaide venues.
  • Discount health insurance, free flu vaccinations, skin checks, and other health checks.
  • Employee reward and recognition programs.
  • Fantastic career and professional development opportunities.
  • Access to Employee Assistance Program (EAP).

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