Duty Manager
3 weeks ago
We are seeking a highly skilled Duty Manager to oversee daily operations at our 5-star accommodation and service provider in Tasmania's Wilderness World Heritage Area.
Key Responsibilities:
- Direct and oversee reservation, reception, room service, and housekeeping activities to ensure seamless guest experiences.
- Assess and review customer satisfaction to identify areas for improvement.
- Collaborate with the Operations Manager and Head Chef to plan and supervise bar, restaurant, function, and conference activities.
- Assist the Licensee in observing liquor, gaming, and other laws and regulations.
- Oversee purchasing activities and accounting across departments, including liaising with suppliers and logistics providers.
- Supervise security arrangements, as well as grounds and property maintenance at the main accommodation site and staff village.
- Ensure compliance with regulatory requirements related to environment, occupational health and safety regulations, and food safety.
- Provide guests with local tourism information outside the Lake St Clair National Park.
Requirements:
- Proven 5-star experience with a working knowledge of property management systems.
- Experience in travel agencies and distribution channels, managing customers across a broad spectrum.
- Excellent communication skills, proven telephone sales abilities, commitment to customer service, and a professional manner.
What We Offer:
Flexibility to work a range of shifts is required, and a car and driver's license are necessary for this role. Due to our location and proximity to schools, this position is not suited for applicants with school-aged children who attend school.
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