Learning Process Specialist

3 days ago

Sydney, New South Wales, Australia beBeeprocess Full time $80,000 - $100,000

Are you an expert in process development and workflow optimization? We are seeking a seasoned professional to join our team as a Learning Process Specialist.

Job Description

The role involves developing a single triage solution for Learning Operations & Learning Systems users. This requires aligning user requests with the correct service delivery teams, ensuring efficient and effective support.

We are looking for a skilled professional who can develop and document business processes and workflows driven by ticket categorization. The ideal candidate will have experience in process documentation using established standards and approved tools such as ARIS or Visio.

Key Responsibilities:
  • Develop and document business processes and workflows driven by ticket categorization.
  • Process documentation to be performed using established process documenting standards, in approved process modelling tools.
  • Develop user request classification, triaging and allocation logic, driven by existing ticket analysis, that enables automation and self-service capabilities.
  • Develop testing scenarios, with associated test scripts, to ensure developed solution meets the committed requirements.
  • Perform testing of the solution, using the documented test scenarios and scripts.
Requirements:
  • Business process modelling (ideally ARIS) or Visio
  • Excellent communication and interpersonal skills

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