Clinical Operations Manager

4 weeks ago

Brisbane, Queensland, Australia Icon Group Full time

About Icon Group

Icon Group is a leading provider of cancer care services in Australia and internationally. We are dedicated to delivering exceptional patient care, innovation, and growth.

Job Summary

We are seeking an experienced Clinical Operations Manager to lead our team at the Icon Cancer Centre in Geelong. As a key member of our leadership team, you will be responsible for providing strategic direction, managing operational performance, and ensuring the delivery of high-quality patient care services.

About the Role

The successful candidate will have a strong understanding of service delivery models within the private healthcare sector, knowledge of oncology patients, and experience in a management role in a healthcare organisation. You will need to demonstrate consultative leadership skills, financial and analytical capabilities, and the ability to engage team members in delivering safe quality cancer care services.

Key Responsibilities

  • Provide effective leadership and management to the multidisciplinary team
  • Establish and maintain the highest standards and continually enhance the quality of service and patient experience
  • Financial management, including management of budgets and monitoring, reporting and forecasting on financial performance against KPIs
  • Apply effective resource and workflow management strategies to optimise quality, efficiency and productivity
  • Build and maintain a high-performance culture that delivers quality patient care services through a patient-centric and collaborative approach
  • Develop plans for improvement and innovation in service delivery
  • Develop and maintain effective working relationships with doctors, ensuring a high level of customer service is provided
  • Partner with Business Development Managers to develop and implement strategic business initiatives

About You

To be successful in this role, you will need to demonstrate:

  • A strong understanding of the service delivery models within the private healthcare sector
  • Knowledge, skills, and experience in managing oncology patients, particularly those receiving radiation therapy services
  • Experience in a management role in a healthcare organisation with a demonstrated consultative leadership style
  • Capacity to lead enthusiastically, communicate effectively and manage people while balancing the delivery of safe quality patient care with the varying and/or conflicting demands of stakeholders
  • Financial, analytical and business planning capabilities in a service delivery framework where KPIs are used to manage and achieve performance outcomes
  • Ability to engage team members in delivering safe quality cancer care services in a highly regulated and dynamic environment
  • Strong commitment to team member development facilitated through assessment, learning and development programs
  • Demonstrated commitment to customer service

What We Offer

At Icon Group, we offer a competitive salary package, inclusive of a base salary range of $120,000 - $150,000 per annum, plus benefits such as access to novated lease options, a lucrative company-wide rewards portal, employee assistance program, and development pathways. We also offer online courses and career growth opportunities within a growing and innovative market leader.

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