Account Growth Specialist

9 hours ago

Wollongong City Council, Australia beBeeStrategic Full time $80,000 - $120,000

Key Account Strategist

Job Description
  • The Strategic Account Manager role is responsible for building long-term relationships with government customers in Australia and New Zealand to drive business growth.
  • This includes developing account strategies, identifying opportunities for expansion, and ensuring solutions meet customer needs.
  • You will lead a team of account managers, fostering collaboration and guiding professional growth to ensure the team thrives together.

As a Key Account Strategist, you will play a central role in driving commercial initiatives, connecting across the business, and creating a culture focused on customer success, retention, and sustainable growth. This position reports to the Global Vice President of Regulatory Solutions and includes people management responsibilities.

Responsibilities
  1. Lead employee-focused leadership, fostering engagement and a high-performing team through hiring, support, and development.
  2. Act as a trusted advisor and account manager for key customers, building strong, long-term relationships with stakeholders and executive sponsors.
  3. Develop and execute strategic account plans to achieve revenue, customer satisfaction, and growth objectives.
  4. Drive customer success, retention, and value delivery through regular reviews, performance analysis, and feedback.
  5. Identify and pursue new business opportunities within existing accounts and through customer acquisition, including upselling and cross-selling.
  6. Lead business and service reviews, aligning on strategic initiatives and performance outcomes.
  7. Negotiate and manage commercial agreements and contract renewals to ensure strong, mutually beneficial partnerships.
  8. Provide domain expertise in the public sector and regulated industries, delivering actionable insights and value.
  9. Resolve escalations promptly to maintain customer trust and confidence.
  10. Analyse customer metrics, market trends, and feedback to inform growth and product/service improvements.
  11. Collaborate cross-functionally with Project Delivery, Service Delivery, Product, New Business, and Marketing teams to ensure excellent delivery and deeper customer engagement.
  12. The role requires travel across the ANZ region.
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