Senior Media Planning and Operations Manager

Job Title: Senior Media Operations Specialist

This role is responsible for leading the collation and validation of campaign evidence, ensuring media activity is accurately represented, traceable to approved plans, and aligned with invoicing protocols.

The ideal candidate will have a deep understanding of media planning and buying workflows, as well as an acute understanding of how campaign activity translates into financial documentation.

The role operates at the heart of media operations, requiring deep fluency in media planning and buying workflows, as well as an acute understanding of how campaign activity translates into financial documentation.

The ideal candidate will bring a sophisticated grasp of how media plans are constructed, adjusted, and executed — ensuring that what gets loaded into systems reflects the approved media plan exactly and meets all evidence and compliance standards.

You will be responsible for ensuring monthly evidence packages are complete, accurate, and aligned to media plans — all within tight deadlines.

• Work closely with media planners and buyers to ensure all campaign activity is accurately loaded into the system in line with approved media plans.
• Challenge inconsistencies or unclear evidence requirements, aligning final submissions with client requirements and audit-readiness standards.
• Lead the collection, validation, and submission of required evidence to support client billing — including Certificates of Compliance (CoCs), supplier invoices, and supporting matrices.
• Serve as the subject matter expert on evidence requirements and compliance standards, guiding the media team on what must be documented, how, and why.
• Partner with offshore and onshore media and finance teams to manage timelines, share best practices, and ensure alignment on deliverables and quality expectations.
• Review, identify, and challenge discrepancies between media plans, system entries, and submitted documentation, escalating and resolving issues before they delay invoicing.
• Maintain and optimize tracking tools, such as invoice splitting matrices and campaign documentation logs, to support accurate and timely submission.
• Develop and implement process improvements that reduce manual labour, increase accuracy, and improve the visibility of plan-to-evidence alignment.
• Ensure all campaign data and supporting documents are submitted in line with EO closures.
• Act as the operational bridge between media teams and finance, fostering accountability and driving better integration of media and commercial workflows.

• Minimum 5 years of experience in media operations, finance, or account management, with a deep understanding of both traditional and digital media workflows.
• Proven experience working with complex, global clients and navigating intricate media ecosystems, with the ability to quickly absorb and operate within brand-specific processes and governance structures.
• Experience managing offshore or distributed teams, with strong communication and coordination skills.
• Demonstrated expertise in handling media documentation, activity logging, and compliance-driven processes.
• Advanced Excel skills and confidence managing complex trackers and reconciliation matrices.
• High attention to detail and strong organizational skills, with the ability to prioritize effectively and thrive under pressure.
• Problem-solving mindset with the ability to identify operational inefficiencies and propose actionable solutions.
• Strong interpersonal and communication skills, capable of guiding media teams, influencing without authority, and challenging the status quo constructively.

We're a dynamic organization driven by ambition, creativity, and a passion for taking on the world's biggest challenges. Our focus is on delivering outstanding results, partnering with brands that share bold ambitions, and pushing the boundaries of what's possible.

We're committed to building a diverse and inclusive workplace, welcoming people from all backgrounds and providing opportunities for growth and development.