Strategic Business Advisor

We are seeking a skilled Strategy Consultant to join our team. As a pivotal member of our Customer Success Organization, you will blend hands-on delivery of product onboarding with strategic consulting to empower clients throughout the APAC region.

You will lead, manage, and execute multiple onboarding projects and strategic initiatives, balancing business priorities, use cases, customer satisfaction, and technical quality across the Optimizely suite. Your role will also involve facilitating sessions and workshops with client stakeholders to align on goals, share strategic insights, influence action, and drive decisions affecting business impact, user experience, data, and technology.

Your primary objective will be to develop an excellent understanding of client goals, digital strategy, and how these can be enabled by technology solutions. You will help clients map organizational processes and support change management toward data-driven decision-making.

• Serve as the initial and ongoing point of contact for clients during onboarding and strategic engagements, ensuring a seamless experience from sales handover to go-live.
• Lead, manage, and execute multiple, simultaneous onboarding projects and strategic initiatives, balancing business priorities, use cases, customer satisfaction, and technical quality across the Optimizely suite (DXP, Data Platform, Experimentation, CMP, etc.).
• Facilitate sessions and workshops with client stakeholders to align on goals, share strategic insights, influence action, and drive decisions affecting business impact, user experience, data, and technology.
• Develop an excellent understanding of client goals, digital strategy, and how these can be enabled by technology solutions; help clients map organizational processes and support change management toward data-driven decision-making.
• Collaborate closely with internal and external stakeholders, including strategy consultants, solutions architects, and Onboarding Delivery Partners, to ensure program success with clear goals, timelines, and processes.
• Discover and document product requirements, advocate for the customer, and integrate Optimizely products while maintaining project hygiene through ongoing status and plan updates.
• Participate in pre-sales scoping calls to help formulate custom packages and create SOWs (as applicable to senior level).
• Work with clients to develop visions, strategies, and actionable plans—validating and framing ideas as testable hypotheses, recommendations, or research questions.

• Bachelor's degree or equivalent work experience.
• Minimum five years' experience in customer success, project management, digital marketing, technology consulting, analytics, and/or customer experience optimization (CRO, AB testing), ideally in a SaaS environment.
• Excellent communication and presentation skills; skilled in leading customer discussions and facilitating workshops.
• Strong stakeholder management, leadership, and relationship-building abilities.
• Exceptional project management skills, with an emphasis on attention to detail, timelines, and quality; familiarity with Agile and Waterfall methodologies is a plus.
• Comprehensive understanding of operational infrastructure, processes, and tools of a modern Digital Experience Platform.
• Familiarity with Optimizely or other leading Digital Experience Platforms, is a plus.
• Able to handle multiple competing priorities, adapt quickly, and respond effectively to client requests and timeline changes.

We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.