Customer Experience Specialist
7 days ago
We are currently seeking a professional to deliver exceptional customer service and resolve financial matters for customers experiencing hardship.
Key Responsibilities:- Respond to customer inquiries via email or phone with efficient call handling.
- Demonstrate empathetic communication skills to achieve positive outcomes.
- A short-term casual employment opportunity with a minimum duration of 2 months.
- Potential for ongoing permanent employment after the project period.
- An exciting role within a diverse workplace environment.
- Free parking, an award-winning work atmosphere, and a supportive team culture.
- Customer Service: Previous call centre experience is required, while collections experience is highly desirable.
- Tech-Savvy Problem Solvers: Ability to navigate multiple systems in a fast-paced environment.
- Dedicated Professionals: Achieve targets and KPIs with enthusiasm and integrity.
- Compliance Ready: Must possess full working rights in Australia, be at least 18 years old, and pass background checks.
- Interpersonal Skills: High level, including demonstrated verbal and written communication skills necessary for effective communication at all levels.
We value diversity, talent, and community responsibilities, providing a collaborative work environment.
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