Home Lending Specialist

3 weeks ago

Plenty, Tasmania, Australia Commonwealth Bank Full time

Our Branch is Seeking a Home Lending Specialist

We are looking for a skilled Home Lending Specialist to join our team in a 12-month contract. As a Home Lending Specialist, you will be responsible for delivering exceptional customer service and building long-lasting relationships with our clients.

Key Responsibilities:

  • Provide expert advice and support to customers to help them achieve their home buying goals.
  • Conduct first interviews and appointments with prospective home buyers to determine suitable lending solutions and submit applications.
  • Make relevant suggestions to customers based on their home buying goals and objectives.
  • Provide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goals.
  • Develop your business by building and maintaining internal and external referral sources and seeking external referrals from existing customers.
  • Contact home buying customers to build rapport, determine their needs and goals, and invite them into the branch for an appointment.
  • Adhere to our processes, procedures, and Code of Conduct, including accurately reviewing customers' financial positions, completing security checks, and ensuring applications comply with our obligations.
  • Attend regular coaching sessions to develop your lending knowledge and skills and coach your branch colleagues on best practice.
  • Research the broader market, economic, and industry changes affecting customers and the Group.
  • Use tools to capture customer feedback and take action to correct any service breaks and drive improvement.

Requirements:

  • Experience in a similar home lending role from within a bank or mortgage broker environment.
  • Demonstrated business development success.
  • A well-developed knowledge of home lending products and the current responsible lending legislation.

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