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Help Desk Specialist
3 weeks ago
We are seeking a highly motivated and detail-oriented individual to join our team as a customer service representative.
This role involves providing exceptional support to customers through various communication channels, ensuring timely resolution of their queries and concerns.
Your Key Responsibilities:
- Process customer enquiries and orders accurately and efficiently.
- Manage customer interactions end-to-end via phone and email, maintaining a professional demeanor at all times.
- Update our system of record while maintaining accurate records of all interactions.
- Track orders and liaise with internal/external stakeholders to deliver on agreed KPIs and SLAs.
- Stay up-to-date with product knowledge to ensure service levels are met daily.
- Support warehouse, order fulfilment and dispatch tasks; inventory handling and cyclic stock counts.
Requirements:
- Previous experience within a customer service or contact centre environment.
- Proven experience in processing orders and navigating various systems.
- Ability to work in a deadline-driven environment.
About the Role:
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and working in a fast-paced environment.
We offer a range of benefits including career opportunities, flexible work arrangements, and financial rewards for individual and company performance.
