Senior Business Analyst

3 days ago

Brisbane, Queensland, Australia BOQ Full time
About the Role

We are seeking a highly skilled Senior Business Analyst to join our dynamic Group Tech division at BOQ Group. As a pivotal player in the fight against financial crime, you will be at the heart of the action, gathering crucial requirements from our financial crime business and seamlessly communicating them to our cutting-edge platform vendors.

Your mission will be to ensure every deliverable not only meets but exceeds business needs, all within our defined SLAs. You will be responsible for overseeing relationships with key vendors, collaborating with business stakeholders to document needs for financial crime solutions, and maintaining comprehensive documentation for financial crime platforms.

Key Responsibilities
  • Vendor Management: Oversee relationships with key vendors like Symphony AI, IBM Safer Payments, and BIO Catch, ensuring timely and accurate delivery.
  • Requirements Gathering: Collaborate with business stakeholders to document needs for financial crime solutions, including transaction monitoring and fraud detection.
  • Contract Oversight: Assist in contract negotiations and ensure adherence to service-level agreements.
  • Documentation: Maintain comprehensive documentation for financial crime platforms, including requirements, specifications, and user manuals.
  • Stakeholder Management: Serve as a liaison between financial crime operations, compliance, technology teams, and vendors.
  • Project Management: Support project activities, from planning to execution, and coordinate stakeholder meetings during testing phases.
  • Change/Defect Management: Manage the process for system changes and defect resolution, keeping all stakeholders informed.
  • Release Management: Coordinate and oversee production deployments to ensure successful implementation of updates.
  • Post-Implementation Testing: Lead testing to validate that solutions meet requirements and function correctly, resolving any issues identified.
About You

You will bring extensive experience in Business Analysis roles on Financial Crime Platforms projects. You will have significant experience in vendor management and contract management processes, particularly with platforms like Symphony AI Netreveal and BIOCatch. You will possess knowledge of financial crime platforms used for transaction monitoring, sanction screening, and fraud prevention. You will have a solid understanding of regulations related to financial crime, including AML (Anti-Money Laundering), KYC (Know Your Customer), and CDD (Customer Due Diligence). Additionally, you will have experience in implementing project management principles, including Agile and Waterfall methodologies. You will be proficient in SQL and data analysis techniques to interpret and validate data inputs. Your background will also include an understanding of business process improvement methodologies, as well as process modeling and business writing experience.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits


• Flexible working arrangements

• Discounted financial products

• Salary sacrificing options

• Paid parental leave with no minimum

• Purchase annual leave

• Discounted private health insurance plan

• Employee Assistance Program (EAP)

• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility

• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role at BOQ Group, follow the links or apply via our Careers Page. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

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