AU Field Service Trainer
3 days ago
We are seeking a skilled and experienced trainer to develop and deliver high-quality training programs for field service technicians and customer support teams.
- The ideal candidate will have a solid technical background, excellent communication skills, and the ability to translate complex concepts into accessible training for non-technical staff.
This role requires regular travel across Australia, New Zealand, and selected offshore service locations to support training needs.
Key Responsibilities:- Develop and deliver engaging training experiences through a mix of classroom sessions, virtual learning, hands-on product workshops, and digital resources.
- Collaborate with the technical support team to stay up-to-date with new products and service topics.
- Create training materials and assess the effectiveness of existing programs.
The desired candidate will have proven experience in training or product support roles, ideally in the appliance or service industry. Strong technical knowledge of appliances or related technologies is essential.
Able to manage multiple priorities, work independently, and lead sessions both in-person and online. Experience with Learning Management Systems (LMS), instructional design tools, and digital content creation is desirable.
Certification: Certificate IV in Training & Assessment (TAE40122 or earlier) and Trade qualification or hands-on technical background are highly regarded.
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