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Customer Service Professional
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We provide our employees with opportunities for professional growth and development in a diverse work environment.
The Role:- Respond to phone calls and emails in a professional manner, adhering to standards while providing excellent customer service to guests.
- Stay informed about daily hotel events and promotions to effectively assist guests.
- Collect necessary guest room information during check-in and maintain knowledge of third-party bookings for seamless service.
- Program and issue room keys with appropriate access, ensuring accurate processing of charges and guest billing.
- Support other hotel departments during peak periods, assisting with group arrivals and departures as needed.
- Over one year of experience in a fast-paced hospitality environment, including at least one year in a front office setting.
- Experience with Opera software for hotel management is preferred.
- More than two years of customer service experience, demonstrating strong interpersonal skills.
- Exceptional attention to detail and rapport-building abilities are essential.
- Intermediate knowledge of Microsoft Office Suite and proficiency in modern technology are required.
- Discounted staff parking is available.
- Complimentary meals are provided while on shift.
- 50% discounted food and beverages across all properties are offered.
- Discounted accommodation is available worldwide.
