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Campervan Experience Manager
2 weeks ago
As a rental service agent, you will be responsible for delivering exceptional customer experiences, ensuring seamless check-in and check-out processes, and maintaining our campervans in pristine condition.
Key Responsibilities- Handle incoming reservations, provide warm welcomes to guests, and address their needs promptly.
- Maintain our fleet of campervans, monitor maintenance needs, and ensure they are always in top working order.
- Process payments, register guests, and handle any issues that may arise during their stay.
- Proactively address customer complaints, troubleshoot emergencies, and maintain a high level of customer satisfaction.
- Travel enthusiasts with direct customer contact experience in the tourism, hospitality, retail, or rent-a-car sectors.
- Fluent English language skills, with proficiency in Italian also highly valued.
- A valid driver's license and confidence behind the wheel of a campervan.
- Availability to work on weekends and public holidays, ensuring we can cater to our customers' needs 24/7.
- Resourceful, organized individuals with excellent problem-solving skills.
- A youthful, fast-growing company offering career development opportunities and continuous training and coaching.
- A performance-based bonus system, encouraging staff to excel in their roles.
- Free road trips around the world, providing unique opportunities for personal and professional growth.
