Frontline Ambassador

As a Guest Service Representative, you are the face of our business, responsible for creating a warm and welcoming environment for our guests. Your role involves greeting walk-in and phone guests with genuine warmth and helpful enthusiasm to determine their interests and needs.

Key Responsibilities:

• Promptly greet guests with a smile and ensure they feel valued and appreciated.
• Maintain strong product knowledge to educate guests on our cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggest additional merchandise to complete a unique celebration, such as balloons, candles, and cards.
• Process guest orders efficiently and accurately using our point-of-sale system.
• Uphold a clean and organized bakery presentation, which includes routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenish retail merchandise and cake display case to ensure a strong visual presentation.
• Assist the baker in preparing cake decorations and packaging supplies as needed.
• Comply with all health and safety guidelines and company policies and procedures.

Core Values and Competencies:

• Servant's Heart
  • Put the needs of others before your own and be reliable, trustworthy, and responsive.
  • Show humility and empathy in interactions with others.
• Spirit of a Champion
  • Demonstrate pride in your responsibilities and take initiative to succeed.
  • Operate with a strong sense of urgency and adhere to our brand standards.
• Genuine Connections
  • Project warmth and enthusiasm that attracts others.
  • Build positive relationships with all team members.
  • Listen actively and communicate openly, clearly, and respectfully.

Requirements:

• You must be at least 16 years old.
• No formal education or work experience is required, but previous guest service experience at a bakery, restaurant, or retail store is a plus.

Availability:

You must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.