Retail Operations Manager

3 weeks ago


Tweed Heads, New South Wales, Australia Coles Full time

About the Role

Coles is seeking a Retail Operations Manager to join our team in providing exceptional customer service and ensuring our stores are clean and well-maintained. As a key member of our Coles Services team, you will be responsible for managing trolley services, maintaining store cleanliness, and providing a safe and welcoming shopping experience for our customers.

About You

We are looking for a motivated and customer-focused individual who has experience in leadership, coaching, and developing teams. You will need to be able to safely complete tasks such as pushing/pulling floor cleaning equipment and machinery, and pushing trolleys from the car park into the store. You will also need to maintain a focus on safety and compliance for team members and customers.

Key Responsibilities

  • Manage trolley services to ensure trolleys are available for customers
  • Maintain store cleanliness and ensure a safe shopping environment
  • Provide exceptional customer service and ensure customer satisfaction
  • Lead and develop a team of trolley services coordinators

About Coles

Coles is a leading Australian retailer committed to providing exceptional customer service and supporting the communities we serve. We are proud to be an equal opportunity employer and welcome applications from people of all ages, cultures, abilities, sexual orientation, and gender identities.



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